Povraćaj do 30 dana
Besplatna dostava
Help and contact
Didn't find the answer in our Help section? Write to us and we will get back to you as soon as possible.
E-mail: kontakt@ateljesvetlosti.rs (we respond within 24 hours on weekdays)
Order Tracking | Returns and complaints
Legal entity: EKSC LTD
• Registration number: 15834846
• Address: 4th Floor 205 Regent Street, London, England, W1B 4HB
We offer free nationwide delivery, reliable and safe, via Serbian Post, to ensure that your order arrives on time and in perfect condition.
After receiving the order, you have 30 days to simply decide whether to keep the product or return it without any problems and get a refund.
Customer support is available during business hours for all your questions and order information. Mon–Fri | 09:00–17:00 Weekend | 11:00–16:00
Delivery is free for all orders in Serbia — without a minimum amount.
As soon as the order is shipped, you will receive an email with a tracking link, so you can follow the delivery in real time.
Contact us and you will receive return instructions. The product must be unused , in the original packaging and in the same condition in which it was received.
Once we receive and approve the returned package, the refund is processed within 3-5 business days (depending on the bank/payment method).
Use the contact form on the Contact page or write directly to: kontakt@ateljesvetlosti.rs